At Prince Automations, your privacy is of utmost importance. This Privacy Policy outlines how we handle information when you engage with our services, including our AI voice agents, chatbots, and other automation tools. We are committed to protecting your data and ensuring full transparency in how it is accessed and used.

1. Information We Collect

Prince Automations does not actively collect, store, or retain personally identifiable information (PII) from your interactions with our AI systems unless explicitly required to fulfill the services you request.

However, in order to build and maintain automations on your behalf, we may require secure access to your business platforms (such as CRM systems, scheduling tools, or communication platforms). This access is used solely to implement, test, and operate automations as authorized by you.

We do not collect or store data from your customers or users unless it’s part of a direct integration with your systems — and even then, we never use or access that data for any purpose beyond your automation project.

2. How We Use Information

Any login credentials, tokens, or access permissions you provide are used only to connect and operate the automation services you’ve requested. We do not use your platform access for any purpose other than fulfilling your automation needs.

We do not sell, share, or rent your data — or your customer data — to any third parties, marketing firms, or outside services.

3. Data Storage and Retention

We operate under a minimal data retention policy. We do not retain conversation logs, customer data, or usage information unless it is needed for active automation processes or technical troubleshooting. Any platform credentials provided are stored securely with encryption, and access is restricted only to authorized technical personnel.

You can revoke our access at any time, and we will promptly delete any stored tokens or credentials upon your request or at the end of a service engagement.

4. Security

We take data protection seriously. Any platform access credentials you provide are encrypted and handled according to industry-standard security practices. Our systems are designed to safeguard against unauthorized access, misuse, or disclosure.

5. Your Rights

You have full control over what data and access you provide to us. You may request a review of any access we’ve been given or request that we delete stored credentials at any time by contacting jamessoltis@princeautomations.com.

Since we do not store personal user data beyond operational necessity, no user-facing deletion requests are typically required.

6. Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes in our services or legal obligations. Updated versions will always be posted on our website with a revised effective date.

7. Contact Us

If you have questions or concerns about your privacy, data access, or platform credentials, please reach out:

Prince Automations
📧 jamessoltis@princeautomations.com